A GANIM/DRE Company

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Warranty

Your Equipment, Protected

All new and certified refurbished equipment purchased through DRE is backed by our commitment to quality. Clear coverage, simple claims, real support when you need it.
Contact Warranty Support →
Call (502) 244-4444
INCLUDED

Standard Warranty Coverage

Every new and certified refurbished product from DRE includes warranty coverage. Contact your Sales Representative for details.

1

Defective Parts Replacement

If a component fails under normal use during the warranty period, DRE will replace the defective part at no charge.

2

Technical Support

Phone and remote technical support from our OEM-trained biomedical engineers, available Monday–Friday during DRE business hours.

3

Enhanced Warranty Options

Extended warranty coverage is available at an additional cost. Contact your Sales Representative for pricing and plan details.

CLAIMS PROCESS

Filing a Warranty Claim Is Simple

Please have your serial number available before contacting us.
01

Contact

Call (502) 244-4444 or email our warranty team with your equipment model, serial number, and issue description.
02

Diagnose & Authorize

Our engineers troubleshoot remotely when possible. If on-site service is needed, we schedule at your convenience.
03

Resolve & Confirm

Troubleshooting is completed along with any necessary repairs. A written review is provided by our Biomeds.
Common Questions

Technical Support FAQ

Can I request an extended warranty?
Yes, in most cases we can offer extended warranty coverage. Contact us for a quote.
Standard warranties are non-transferable. However, extended warranty plans can include transferability as an option. Ask your sales representative for details.
Repair timelines vary depending on the nature of the issue and parts availability. Our team will provide an estimated timeline once the diagnosis is complete. Rental options are available through our rental division during extended repairs.

Questions About Your Warranty?

Our team is here to help you understand your coverage and options.

Contact Warranty Support
Call (502) 244-4444

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